This is an English translation of the Hungarian General Terms and Conditions (ÁSZF). In the event of any discrepancy, the Hungarian version shall prevail.
FleetMate Solutions Kft.
1. Service provider details
- Company name: FleetMate Solutions Kft.
- Registered office: Zsombolyai utca 18., ground floor, door 1, 1113 Budapest, Hungary
- Company registration number: 01 09 437503
- Tax number: 14297902-1-43
- Email: info@fleetmate.hu
- Phone: +36 20 382 7510
- Website: fleetmate.hu
2. Scope of these Terms
These General Terms and Conditions (hereinafter: the Terms) apply to the use of services provided by FleetMate Solutions Kft. by all natural and legal persons (hereinafter: the Client).
3. Scope of services
The Service Provider offers the following services:
- Chauffeur service (private and corporate)
- Wedding chauffeur service
- Chauffeur service for corporate and private events
- Airport transfer (domestic and international)
- Vehicle handover / vehicle relocation
- Fleet management (under a separate contract)
The services:
- can be booked in advance
- can also be requested at short notice
- are available in Budapest and the surrounding area and, when booked in advance, nationwide and abroad
4. Conclusion of the contract
The contract may be concluded:
- via the website
- by email
- by phone
The contract is concluded:
- for B2C clients, upon confirmation
- for B2B clients, on the basis of an individual or framework agreement
5. Fees and payment terms
Services are priced on the basis of an individual quote.
Payment methods:
- cash
- bank card
- bank transfer
Payment due:
- as a rule, after the service is provided
- for wedding or package-based services, an advance payment is required
Fees (indicative, based on market practice):
- Waiting fee: HUF 100–150 per minute
- Late fee: HUF 100–150 per minute (after a 5-minute grace period)
- Night surcharge (22:00–06:00): +20–30%
- Weekend/public holiday surcharge: +15–25%
6. Cancellation terms
For packages booked in advance:
- more than 30 days before: free of charge
- within 30 days: 50% cancellation fee
- within 15 days: 100% cancellation fee
Other services:
- cancellation within 1 hour of the service may incur a charge
No-show: The Client shall pay the call-out fee.
7. Waiting and delays
- the first 5 minutes of waiting are free of charge
- after that, a per-minute fee is charged
- for airport transfers, no extra fee is charged for flight delays
8. Obligations of the Client
The Client shall:
- provide accurate information
- ensure the proper technical and legal condition of the vehicle
- cooperate in the performance of the service
9. Liability of the Service Provider
The Service Provider:
- strives for punctual performance
- accepts no liability for:
- delays caused by traffic obstructions
- force majeure events
- damage caused by the Client
10. Force majeure
Force majeure means any unavoidable external cause that prevents performance, in particular:
- weather conditions
- accidents
- traffic restrictions
- measures by authorities
In such cases, the Service Provider is released from liability.
11. Complaints
Complaints may be submitted:
- by email: info@fleetmate.hu
The Service Provider investigates complaints and responds within 30 days.
12. Conciliation body
The Client may submit a complaint to the following body:
Budapest Conciliation Board (Budapesti Békéltető Testület)
Address: Krisztina körút 99., 1016 Budapest, Hungary
Web: bekeltet.bkik.hu
13. Data processing
The Service Provider’s data processing practices are described in a separate Privacy Policy.
14. Dispute resolution
The parties shall primarily seek to settle any disputes amicably.
If this is unsuccessful:
- Hungarian law shall apply
- the competent court is the court of the Service Provider’s registered office (Buda Central District Court or Budapest-Capital Regional Court)
15. Other provisions
- Fleet management services are provided under a separate contract
- The Service Provider reserves the right to amend these Terms
- These Terms enter into force upon publication on the website